ORDERING / POLICIES
ORDERING: When you find the item(s) you would like to
become happily involved with
(ie; purchase, buy, own, etc.)
simply phone or email with any final questions
and to order, or to finalize the payment
/
shipping details.
Due to the uniqueness of
many of our products, some do not utilize a "shopping cart" or "On-Line Ordering".
Again just call or email us with an order for items
that have no 'Buy It' button.
(For
your safety, do not email credit card information, as it's not secure.)
Warranty Information
- Click Here.
METHODS
OF PAYMENT- DOMESTIC USA SALES:
-BUSINESS AND PERSONAL CHECKS. (Allowing
for clearance notification of course, which is
typically 10-21
business days. We do not get
notice that checks have cleared, only when they don't which is typically 20+
days after depositing.
You are welcome to let us know from your end.)
-MONEY ORDERS (Verified on our end)
-CASHIERS AND BANK CHECKS (Verified on our end)
- VISA
-MASTER CARD
- DISCOVER CARD
- AMERICAN EXPRESS
- PAYPAL (available on some items, and for amounts generally
under $300. Will be shipped to address of record with Paypal)
Item(s) must be shipped to credit card billing address.
-DIRECT BANK FUNDS TRANSFER ( An additional
service fee will apply to this option
)
-WESTERN UNION WIRE TRANSFER ( An
additional service fee will apply to this option
)
-PLEASE DO NOT SEND CASH.
- NO C.O.D.'S.
Colorado residents must add appropriate sales tax to price of item. Sales tax will be calculated when final ordering
instructions are sent by us.
METHODS OF PAYMENT- INTERNATIONAL SALES:
-INTERNATIONAL POSTAL MONEY ORDERS
(Verified on our end)
-INTERNATIONAL CASHIERS AND BANK CHECKS (Verified on our end)
-DIRECT BANK FUNDS TRANSFER ( An additional
service fee will apply to this option)
-WESTERN UNION WIRE TRANSFER ( An
additional service fee will apply to this option
)
-PLEASE
DO NOT SEND CASH.
-NO C.O.D.'S.
-International buyers responsible for any and all
additional taxes, duties, tariffs, and customs fees.
(buyer should investigate these prior to ordering.
International shipping times may occasionally be delayed for customs
inspections. That is out
of our control.
Also, taxes, duties and customs fees in your country are the buyers
responsibility.
Do not ask us to be 'dishonest' about price or contents of package
as this can cause
items to be returned or confiscated and could lead to inquiries. .
Do not request us to value items at lower than invoice or mark them as
'gifts'.
RETURNS / CREDIT MEMOS / REFUNDS:
No returns without prior authorization.
Returns will be accepted if buyer contacts us within
3 days of receipt of merchandise to inform us of the
problem, and that buyer will be returning item(s) for exchange / credit /
refund.
Refunds of 'original / vintage' items, shipped from Oak Tree
Enterprises, LLC warehouse currently
subject to a 20% restocking fee.
Up to a 30% restocking fee may apply to 'Drop Shipped' items, depending on
our relationship with the
original vendor
and / or their policies. (see the product pages for the applicable 're-stock'
fee)
There may be no fee if merchandise is exchanged for another item of the same or higher value
as long as the returned
item is still in 'As-New' / completely re-saleable as new condition, but again
this may vary from vendor to vendor or by
manufacturer. Buyer is responsible for
all insured shipping charges to and from Oak Tree Enterprises, or the point
of origination.
-no refunds or exchanges on items marked consignment (c),
clearance, final sale, auction items, or as-is.
Normal sale items can generally be
returned for exchange / credit / refund (refunds
only
available if exchange / repair is not possible or practical for us. Refunds and
charge credits can take up to 45
days, from time of request due to accounting / bank procedures.)
-if an "exchange for credit" memo should be issued, it
will only be
available once on an original transaction. Do not
return any item without prior return authorization.
-credits should be used with-in 90 days.
-although the operating or functioning condition of an item may sometimes be
indicated,
it is not a guarantee or warranty of any type (unless a warranty is specified on
the item).
Antler Lighting Products: Due to the custom
made aspects of the antler products, once an order has been placed and
materials ordered for construction, no refunds of any part of their cost may be
refunded. This includes initial deposits.
Antler products require a minimum of one half of retail down to begin
construction. The second half is due upon
upon completion, prior to shipment (most are simply paid in full prior to
construction and shipped as soon as finished.
If there is an issue or required change or future damage, we can work with the artists to
rectify those issues to practical degrees.
Canceling an Order prior to shipment: A transaction can be stopped
if called in before the close of business on the same
day the
order was placed with no penalties / restocking fees and if item has not shipped. We will promptly
refund / re-route
your funds back to you. Beyond the close
of
the original order days business and / or before the item
is packed or shipped,
there is a
10% cancellation / restock charge.
Again, custom orders / manufactured items such as the Antler products are not
refundable regardless of the time.
Your funds will be refunded, via a company check, or credit card refund in the case of credit card
purchases, the full amount,
less the 10%. This will of course follow the time allowed for clearance of the original funds if
check or similar instrument (ie: not
a credit card purchase) was used. Once an item has
been packed and shipped there is a 20-30% restocking fee (varies by item
type)
as well as original & return shipping charges. Packing & Shipping charges are not
refundable.
Layaways / Hold's / Down Payments and follow up payments: Except for any
additional time / custom preparation work
a unit required, these follow the same procedures stated above. 20-30% restock fee
(+ any additional custom / preparation work),
unless funds are applied to another unit of equal or more value (again, there
can be exceptions to this).
The down
payment can also be kept on the books as a credit that you may also use in the future towards something of
equal or greater
value. Any amounts
applicable to custom / additional preparation work done to a customers
specific
needs are not refundable (Custom work can include, but not be limited
to the following: circuit modification, custom finish work,
custom packing, custom parts ordering
/ installation / building, etc.).
(Aluminum Christmas Trees, Color Wheels and Seasonal Items subject to a
30% re-stock fee).
Trees and Color
Wheels
cannot be returned for refunds or credit
after Dec 1st. Prior to that, tree and color wheel returns subject to 30%
restock fee.
Shipping is not refundable. After Dec 1st, trees and color wheels may only be returned for defective warranty replacements
and
replacement parts, on the rare occasion a part should go bad. Packing & Shipping charges are
not refundable.
SHIPPING:
We
use Fed Ex and
USPS. Rush / expedited
shipping may be available for additionally incurred charges.
Shipping, handling, insurance, taxes and duties are buyers
responsibility. We
are very experienced at packing
fragile items for shipment. We
will always insure item for it's full dollar value. Any damages incurred
in shipment should
be immediately reported to us so we may assess and
notify the shipping company.
We photograph and document all shipments to eliminate shortage disputes. All credit card purchases shipped with
signature required for receipt.
Expedited Shipping: Expedited shipping may be available on the item you
desire. The options and charges can usually be ascertained at the time the order
is placed. We will do all that is within our power and practical to accommodate
your time frame. The vast majority of items shipped via an 'expedited' method
will arrive within the time-frame indicated and are often guaranteed by the
shipping company, ie; UPS, USPS, FedEx, etc. If you require and purchase
expedited shipping on an item and it does not arrive by the originally indicated
time, you may be able to request a refund on the 'shipping' charges portion. The
'shipper's guarantee' and 'relief / damages' extend to and are applicable only
to the
actual and original shipping charges to your destination,
charged through us by the shipper / shipping company.
Any expenses or charges associated with preparation, packaging, handling,
'off-day' ship surcharges, or any charges beyond the actual 'shipping' charges,
charged through us by the shipper / shipping company are not refundable. Oak
Tree Enterprises, LLC, nor any of it's companies, employees or agents are not
responsible for any 'damages' of any sort you may incur as a result of tardy /
missing / late / stolen / mis-directed packages. This includes costs you may
incur for putting projects on hold, stalled photo shoots, stalled productions,
key part installations etc.
If
you have any questions about the above, please contact us. Thank you.
We reserve the right to deny visitors as customers if we deem
that they may be detrimental to our on going operation. We also reserve the
right to terminate existing relationships with visitors or customers if
continuing that relationship is deemed potentially detrimental to us, or our
resources. Customers are those doing business with Oak Tree Enterprises, LLC.
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