Purveyors of Electronic, Musical
and Vintage goods
from then, now and in between.
Since 1982.
WARRANTIES / RETURNS
WARRANTIES:
With the
exception of the new merchandise offered on the site, most of this stuff is old.
A lot
older than many of us. Their warranties ran out a long time ago, some before we
were born. We will always try to do our
best at representing an item to the best of our abilities. We will go out of our
way to avoid any conflicts. They're just no fun.
Unless otherwise implied we cannot however, offer any warranties unless other
wise implied by this symbol,
or
pre-arranged.
PS. Much of our refurbished merchandise does include the above warranty
and will be indicated so :-)
This symbol signifies that this item has a 90 day limited warranty either from
us or the original manufacture and will
perform as stated in the listing text. Some NEW items may have a different
manufacture warranty period.
New Crosley products for example have a 1 year manufactures warranty.
While we do
ship most products World-Wide / Internationally, the
stated warranties for all products are good for
North American sales only, due to AC power
differences and shipping logistics.
There are some exceptions to the 90 day warranty, indicated by "
**
". These units carry a 30 day limited warranty.
If you have an issue with any item, contact us immediately,
and absolutely prior to shipping it.
If item fails to perform as stated it may be able to be returned for repair
or
credit / replacement towards another item at Oak
Tree's option. Items must have prior authorization before returning. Warranty will not
cover cosmetic damage, breakage,
transit damage, mis-use, abuse or actions out of the control of the user, seller
or manufacturer such as flood, fire, lightning or
other mishap.
Items submitted for return will be shipped at buyers expense and
shall be packaged for safe arrival, carrying full
value insurance. Repairs will be handled ASAP, but due to various influences can
take 90 days or longer to rectify,
especially if parts or schematics must be obtained or due to backorder situations. Repair
and return shipping time does not
count against the original 90 day warranty period of our in-house warranty. It will be
extended to it's full 90 days adding in
any "down time". If the unit cannot be repaired,
then another unit can be substituted if available. If not unit is suitable, then
a company credit or refund can be requested.
Items not displaying this symbol
have the guarantee to be "as represented" at time of sale. Different
manufacturers
handle their warranty policies differently and we must
abide by their policies.
Either of the above warranties are to cover and
be applicable only to the actual unit purchased and does not cover any
accessories used with or connected to defective unit in any way. This is to include damage caused by or related to unit in
question ie: eaten tapes &
films scratched records /
CD's / DVD's, damaged speakers, blown tubes or any other damage or
destruction of property or life. The obligations /
responsibilities of our warranties are limited only to the direct remedies
mentioned
above and do not extend to any items consequentially purchased based on current
or future uses of items purchased from us.
This includes physical damages to additional items, or costs incurred in said
purchases.
* Used CD / DVD players
carry at 30 day limited warranty due to unknown condition of the laser
and / or laser alignment.
* Tubes carry a 10 day
warranty.
* Internal lamps, bulbs and indicators not covered by any warranty.
* Speakers are not warranted against burned voice coils. This will always be due
to under-powering, overpowering, clipped or faulty amplifiers.
* Outputs of amplifiers /
receivers / radios are not warranted against blown transistors due to shorted
terminals / speaker wires or speakers
or due to connecting to speakers or loads below their
design minimums.
Once an item has been shipped it becomes the
buyers property and responsibility.
Canceling an Order prior to shipment: A transaction can be stopped
if called in before the close of business on the same
day the
order was placed with no penalties / restocking fees and IF item has NOT already shipped
(some drop ship products
are processed and shipped quickly). We will promptly
refund / re-route
your funds back to you. Beyond the close
of
the
original order days business and / or before the item
is packed or shipped,
there is a
10% cancellation / restock charge.
Your funds will be refunded, via a company check,
or credit card refund in the case of credit card
purchases, the full amount,
less the 10%. This will of course follow the time allowed for clearance of the original funds if
check or similar instrument (ie: not
a credit card purchase) was used. Once an item has
been packed and / or shipped there is a 20%-30% restocking fee (depending
on distributor or 'drop shipper that the product originates from).
(Aluminum Christmas Trees, Color Wheels and Seasonal Items subject to a
30% re-stock fee).
Trees and Color
Wheels
cannot be returned for refunds or credit after Dec 1st. Prior to that,
tree and color wheel returns subject to 30% restock fee.
Shipping is not refundable. After Dec 1st, trees and color wheels may only be returned for defective warranty replacements
and
replacement parts, on the rare occasion a part should go bad.
No Packing & Shipping charges are refundable.
Shipping Damage: Any item sustaining damage in shipping and requiring relief for the entire or
partial purchase price is
subject to the discretion of the shipping company used via the transit insurance purchased, and abiding by
each shipping
companies rules and regulations. If relief is through Oak Tree Enterprises, and not directly from
the shipper to the end
purchaser / user it is after such relief from the shipper has been issued to us
(Oak Tree Enterprises).
RETURNS / CREDIT MEMOS / REFUNDS:
No
returns without prior authorization. Returns will be accepted if
buyer contacts us WITHIN 3 DAYS
OF RECEIPT of merchandise to inform us of the problem, and that buyer
will be
returning item(s) for exchange / credit / repair / refund. Refunds subject to a
20%-30% (depending on distributor or 'drop shipper
that the product originates from) restocking fee in addition to the packing
/ shipping charges both ways.
Packing & Shipping
charges are not refundable. Refunds are only available if
the item cannot be
repaired / replaced / exchanged
and at the
discretion of Oak
Tree Enterprises. There is no fee if merchandise is exchanged for
another item of the same or higher
value,
nor if a unit cannot be repaired or replaced with same
or similar unit.
Buyer is responsible for all insured shipping charges,
from and back to us (or distributor in the case of Crosley,
DecoBreeze
and Yuletide), and
proper packing to insure the items safe return to Oak
Tree Enterprises or otherwise designated manufacturer.
In the case of an
item being returned for exchange when defective the return charges will be credited back by Oak Tree Enterprises not to
exceed original ground shipping and insurance
charges less the portion that was packing (packing charges
not refundable, as those materials
should be kept by the purchaser and re-used). Expedited shipping (ie; Overnight, 2-Day,
3-Day,
etc. charges that would be over and
above normal ground charges are not
refundable for any reason, except when the carrier
guarantees it by a given date / time and it
doesn't arrive by that date / time.
Packing & Insurance charge portion of the expedited
shipping charge are not refundable,
nor a part of the carrier guarantee).
Untimely deliver, due to shipper shortcomings are not a reason
for a full refund / return /
disputed charges / package refusal, only and
potentially for the carrier charges. Carrier charges do not include
the packing / handling
charges charged by Oak Tree Enterprises. These are a part
of the product cost.
Packing / crating charges not refundable as you should already have
the packing materials from original receipt
of the merchandise.
materials ordered for construction, no refunds of any part of their cost
may be refunded. This includes initial deposits. If there
is an issue or required change or future damage, we can work with the
artists to rectify those issues to practical degrees and
for nominal charges..
-NO REFUNDS OR
EXCHANGES ON ITEMS MARKED CONSIGNMENT (C),
CLEARANCE,
FINAL SALE, AUCTION
ITEMS, OR AS-IS.
Normal "FOR SALE" items can generally be returned for exchange / repair / credit / refund.
-If an "Exchange for credit" memo should be issued, it will only be available once on an original transaction. Do not return
any item without prior return authorization.
Always contact us first as 99% of the time we are able to rectify any issues
over the
phone.
-Credits should be used within 90 days of issuance.
-Although the operation or functioning condition of an item may sometimes be
indicated, it is not a guarantee or warranty of
any type unless specifically stated otherwise
with this symbol
Warranty.
WARNING: PLEASE USE CAUTION WITH ANY ELECTRICAL ANTIQUE.
MOST OF THESE THINGS WERE DESIGNED AND MANUFACTURED WITH MUCH LESS CONSUMER
PROTECTION BUILT- IN. THEY MAY ALSO HAVE BECOME MORE DANGEROUS WITH TIME. ANY REPAIR
OR RESTORATION SHOULD BE UNDERTAKEN ONLY BY A QUALIFIED TECHNICIAN.
CONDITION (COND.):
10.0- PERFECT. No missing parts.
No apparent scratches, dings, dents, chips,
scuffs etc. No major repairs. Accessories and options may be included.
May include original boxes, paperwork, manuals and or literature. Unit
should look and perform as new. Essentially a unit / item that looks and
performs as though it was never sold. Not many items will or should get this
rating.
9.0-EXCELLENT COND. No missing parts. No cracks or deep
scratches. No major dings or dents. Only the most minor wear,
if any. Original finish. No
non-original spec repairs. Unit should look new or near
new.
8.0-FINE COND. No missing parts. No cracks or deep scratches.
May have minor scratches and / or dings. Light to normal
wear. Only minor repairs if any. Most if not all original parts. May or may not
have original finish, but finish is in good to excellent
condition.
7.0-VERY GOOD COND. May have replaced parts. Minor cracks /
chips allowed. May have light to normal scratches, dents and / or dings. May
have had normal practical repairs. Some parts such as knobs may have been
changed for non-original substitutions.
6.0-GOOD COND. May have replaced parts. May have minor part
missing. May have larger cracks, chips, scratches and / or dents. May not have
original finish or finish may not be in great shape. Some parts have been
changed. May have multiple issues.
5.0--FAIR COND. Has multiple issues such as replaced parts,
worn-repaired or non-original finishes. May have very noticable cracks, dents,
chips or dings. May still need some restoration work for some tastes.
4.0- MEDIOCRE COND. Has multiple problems. Finish may or may
not be intact. May have missing parts. Probably does not function or function
well. May need restoration and parts known or unknown or maybe best used for
parts.
3.0-POOR COND. Has multiple problems. Needs complete
restoration or probably best used for parts. May or may not be able to be
restored to a given degree.
2.0 AND BELOW- WHO CARES!
On a few select items, that have
more "prop" / collectable value, an item could be defunct in operation, but
still get, for example an 8.5 for cosmetics only.
Photos shown on site
may be of previous, representative unit. We will generally photo and emphasize
any substantial deviation in condition, better or worse, as well as mention
deviations in the listing text. Due to the amount of time it requires to produce photos of
the level of quality we demand, there is valid reason for archiving our photos
and to re-use them. Our photos will show an above average unit. If the unit has
substantial scratches, scuffs, dings, missing / broken parts, or if there is a
commonly assumed issue that one of our units does not display, those issues will
be shot and posted in a separate photo collage. Issue photos will also be shot
and posted if the unit is exceptionally above average in condition and / or
includes extra or original accessories such as original box and packing or
remotes, etc.
Not every piece of gear will conveniently fit into one category. Where
necessary and / or practical an item may be "rounded" up or down to
best suit it. Adjectives used in the descriptions of items such as good,
excellent, killer, clean, well, perfect, spotless, original, best, OK, dirty,
scratched, pitted, dented, small, big, cracked, stained or any other adjectives
used to try and accurately describe an item are based on many years of
experience. It is educated personal opinion. If you do not feel an item was
represented accurately please contact us immediately (within 48 hours of
receipt) and we will try to rectify the problem satisfactorily for both of
us.
POLICIES, SPECIFICATIONS, AVAILABILITY, INFORMATION
AND PRICING SUBJECT TO
CHANGE AT ANYTIME AND
WITHOUT PRIOR
NOTICE
and changes may not be posted to web immediately.
20-30% restock fee
/ service charge applies to all returns for refund
depending on item specifics & / or individual distributor / drop shipper policies.
See
our "Warranties / Returns" page via the link below for more details.
$20.
Minimum Orders
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Copyright © 1997-2012 Oak Tree Enterprises,
LLC
COPYRIGHT INFORMATION