exception of the new merchandise offered on the site, most of this stuff is old.
A lot older than many of us. Their warranties ran out a long time ago, some before we
were born. We will always try to do our best at representing an item to the best of our abilities. We will go out of our
way to avoid any conflicts. They're just no fun.
Unless otherwise implied we cannot however, offer any warranties
wise implied by this symbol,
MOST of our refurbished merchandise
DOES include the above warranty
'Check Mark' and will be indicated so :-)
This symbol signifies that this item has a 90 day limited warranty either from
us or the original manufacture and will perform as stated in the listing text. Some NEW items may have a different
manufacture warranty period.
New Crosley products for example have a
1 year manufactures warranty.
While we do
ship most products World-Wide / Internationally, the
stated warranties for all products are applicable for
North American sales only, due to AC power
differences and shipping logistics.
There are some exceptions to the 90 day warranty, indicated by "
". These units may carry a 30 day limited warranty.
If you have an issue with any item, contact us immediately,
and absolutely prior to shipping it.
If item fails to perform as stated it may be able to be returned for repair
credit / replacement towards another item at Oak
Tree's option. Items must have prior authorization before returning. Warranty will not
cover cosmetic damage, breakage, transit
damage, mis-use, abuse or actions out of the control of the user, seller
or manufacturer such as flood, fire, lightning or
Items submitted for return will be shipped at buyers expense and
shall be packaged for safe arrival, carrying full value insurance. Repairs will be handled ASAP, but due to various influences can
take 90 days or longer to rectify, especially if parts or schematics must be obtained or due to backorder situations.
Retain all original packing in case
return is necessary (also handy for future shipments / moving). Repair
and return shipping time does not count against the original 90 day warranty period of our in-house warranty. It will be
extended to it's full 90 days adding in any "down time". If the unit cannot be repaired,
then another unit can be substituted if available. If no comparable unit is a suitable
substitute (as determined by purchaser AND Oak Tree Enterprises), then
a company credit or refund can be requested.
Items not displaying this symbol
have the guarantee to be "as represented" at time of sale. Different
manufacturers handle their warranty policies differently and we must
abide by their policies.
Either of the above warranties are to cover and
be applicable only to the actual unit purchased and does not cover any
accessories used with or connected to defective
unit in any way. This is to include damage caused by or related to unit in
question ie: eaten tapes & films scratched records /
CD's / DVD's, damaged speakers, blown tubes or any other damage or destruction of property or life. The obligations /
responsibilities of our warranties are limited only to the direct remedies
above and do not extend to any items consequentially purchased based on current
or future uses of items purchased from us.
This includes physical damages to additional items, or costs incurred in said
* Used CD / DVD players
carry a 30 day limited warranty due to unknown condition of the laser
and / or laser alignment.
* Tubes carry a 10 day
warranty, barring physical damage which is not covered.
* Internal lamps, bulbs and indicators not covered by any warranty.
* 'Existing Cartridges' on 'Used / Second-hand' / Vintage Turntables have a 10
day warranty. Physical damage to stylus or cantilever of cartridge
or lead wires is not warranted.
* Speakers are not warranted against burned voice coils, or blown crossover
capacitors. This will almost always be due
to 'clipping an amplifier' due to 'pushing and under-powered
amplifier too hard', faulty amplifiers producing too much 'DC offset', or
overpowering with too much current.
* Outputs of amplifiers /
receivers / radios are not warranted against blown transistors due to shorted
terminals / speaker wires or speakers
or due to connecting to speakers or loads below their
design minimums or beyond their design maximums (example; loading an amplifier /
receiver with 'too many' speakers, going below the minimum overall load
impedance, pushing an amplifier much beyond approx '1:00 O'Clock' on the volume
control (beyond 55%), playing for exceedingly loud / high volumes for extended
periods of time (going beyond a unit's 'duty cycle'), playing too loudly for too
long even with the correct / minimum speaker impedance not being exceeded.
We and most techs are able to tell if a unit was 'raced' beyond it's design
parameters (think; trying to pull a 45' Cabin Cruiser boat,...with a Chevy
S-10,...up a mountain pass,...while 'trying' to maintain 60mph,...in a head
wind. To do that correctly / safely, you; should have bought a bigger truck,
need to go slower, purchase a 'smaller boat' or some combination of the above.
Another example would be trying to 'street race' with your new, 'stock' Toyota
Corolla. It 'might' do it for a little while, and it 'might' even do it a few
times, but that's WAY beyond it's intended design parameters, and sooner or
later (probably sooner) something is going to 'break'. Those are generally
'common sense' issues that would not be covered by any type of warranty.
* Damage caused to speakers, headphones, ears, hearing, 'neighborhood
complaints, etc, or any other 'extraneous entity' as a result of utilizing a
unit purchased from Oak Tree Enterprises, LLC, is not covered in any way.
Our warranty extends only to the actual unit purchased.
* Damage caused to tapes, records, or any other 'media' as a result of utilizing
a unit such as a 'Tape Deck', CD Player, VCR, Film Projector, Turntable etc
with said media is not covered in any way. Our warranty extends only to the
actual unit purchased.
Once an item has been shipped it becomes the
buyers property and responsibility.
The bottom line is that if you have an issue we’re
here to ‘Make things right’. It is VERY rare that we have a ‘real warranty’
issue (something that requires help and assistance beyond what can’t be
correctly resolved over the phone), but in the ‘probably less than a dozen
instances’ over the past 2 and a half decades that there’s been a real
‘warranty issue’ (couldn’t be resolved over the phone) we’ve got the unit
back, resolved and turned around straight away.
Canceling an Order
prior to shipment: A transaction can be stopped
if called in before the close of business on the same
order was placed with no penalties / restocking fees and IF item has NOT already shipped
(some drop ship products
are processed and shipped quickly). We will promptly refund /
your funds back to you. Beyond the close
original order days business and / or before the item
is packed or shipped,
there is a
10% cancellation / restock charge.
Your funds will be refunded, via a company check,
or credit card refund in the case of credit card
purchases, the full amount,
less the 10%. This will of course follow the time allowed for clearance of the original funds if
check or similar instrument (ie: not
a credit card purchase) was used. Once an item has
been packed and / or shipped there is a 20%-30% restocking fee (depending
on distributor or 'drop shipper that the product originates from).
(Aluminum Christmas Trees, Color Wheels and Seasonal Items subject to a
30% re-stock fee).
Trees and Color
cannot be returned for refunds or credit after Dec 1st. Prior to that,
tree and color wheel returns subject to 30% restock fee.
Shipping is not refundable. After Dec 1st, trees and color wheels may only be returned for defective warranty replacements
replacement parts, on the rare occasion a part should go bad.
No Packing & Shipping charges are refundable
and 'return' shipping is
the responsibility of the purchaser.
Shipping Damage: Any item sustaining damage in shipping and requiring relief for the entire or
partial purchase price is subject to the discretion of the shipping company used via the transit insurance purchased, and abiding by
each shipping companies rules and regulations. If relief is through Oak Tree Enterprises,
LLC., and not directly from
the shipper to the end purchaser / user it is after such relief from the shipper has been issued to us
(Oak Tree Enterprises, LLC.). (PS:
I'm probably 'jinxing' our record by stating this, but in 24 years, and
probably 20,000 shipped units, we've had 3-4 units damaged, and in each case
the damage was minor. We've only had 3 'lost' packages, and one had the
wrong 'suite number' in NY, one was shipped to the purchasers 'old address',
and one was shipped to an address in a city in India that had a line in it
that read, "small shed, to left of building that's behind train station".
We've had a couple dozen that have take up to 2 years to be delivered or to
finally make their way back to us (almost all were to addresses to Mexico,
South or Central America, South Asia, South Africa or India).
Antler Lighting Products:
Due to the custom made aspects of the antler products, once an order has been
placed and materials ordered for construction, no refunds of any part of their cost
may be refunded. This includes initial deposits. If there is an issue or required change or future damage, we can work with the
artists to rectify those issues to practical degrees and
for nominal charges.
RETURNS / CREDIT MEMOS / REFUNDS:
returns without prior authorization. Returns will be accepted
(excluding the above caveats) if buyer contacts us
WITHIN 14 DAYS
OF RECEIPT of merchandise to inform us of the problem, and that buyer
will be returning item(s) for exchange / credit / repair / refund. Refunds subject to a
20%-30% (depending on distributor or 'drop shipper
that the product originates from) restocking fee in addition to the packing
/ shipping charges both ways. 'Unique' / salvage parts
/ spares are not returnable / refundable (unless we blatantly mis-represented
a part as 'guaranteed functioning' or 'warranted' in some way. Then our
liability extends up and only to the value charged by us for the initial
purchase of the part. We are not liable, nor financially responsible for any
additional labor / outside service / additional parts / additionally
required purchases (perceived or real) or further commitments based on the
use / intended use / of said part.
Packing & Shipping
charges are not refundable. Refunds are only available if
the item cannot be
repaired / replaced / exchanged
and at the
discretion of Oak
Tree Enterprises, LLC. There is no fee if merchandise is exchanged for
another item of the same or higher
nor if a unit cannot be repaired or replaced with same
or similar unit. Also, any 'import duties', taxes,
delivery fees, COD fees, 'underage' fees etc are not in any way the
responsibility of Oak Tree Enterprises, LLC. , and are in no way recoverable
through Oak Tree Enterprises, LLC. via refunds / credits / exchanges etc.
Buyer is responsible for all
'insured' shipping charges,
both back to us and return (or distributor in the case of Crosley,
and Yuletide), and
proper packing to insure the items safe return to Oak
Tree Enterprises, LLC. or otherwise designated manufacturer.
In the case of an
item being returned for exchange when defective the return charges will be credited back by Oak Tree Enterprises,
LLC. not to
exceed original ground shipping and insurance
charges less the portion that was packing (packing charges
not refundable, as those materials
should be kept by the purchaser and re-used). Expedited shipping (ie; Overnight, 2-Day,
etc. charges that would be over and
above normal ground charges are not
refundable for any reason, except when the carrier
guarantees it by a given date / time and it
doesn't arrive by that date / time.
Packing & Insurance charge portion of the expedited
shipping charge are not refundable,
nor a part of the carrier guarantee).
Untimely deliver, due to shipper shortcomings are not a reason
for a full refund / return /
disputed charges / package refusal, only and
potentially for the carrier charges. Carrier charges do not include
the packing / handling
charges charged by Oak Tree Enterprises, LLC. These are a part
of the product cost.
Packing / crating charges not refundable as you should already have
the packing materials from original receipt
of the merchandise.
-NO REFUNDS OR
EXCHANGES ON ITEMS MARKED CONSIGNMENT (C),
CLEARANCE, FINAL SALE, AUCTION
ITEMS, OR AS-IS.
SALE" items can generally be
returned for exchange / repair / credit / refund (following
-If an "Exchange for credit" memo
should be issued, it will only be available once on an original
transaction. Do not return any item without prior return authorization.
Always contact us first as 99% of the time we are able to rectify any issues
-Credits should be used within 90 days of issuance.
-Although the operation or functioning condition of an item may sometimes be
indicated, it is not a guarantee or warranty of any type unless specifically stated otherwise
with this symbol
WARNING: PLEASE USE CAUTION WITH ANY ELECTRICAL ANTIQUE.
MOST OF THESE THINGS WERE DESIGNED AND MANUFACTURED WITH MUCH LESS CONSUMER
PROTECTION BUILT- IN. THEY MAY ALSO HAVE BECOME MORE DANGEROUS WITH TIME. ANY REPAIR
OR RESTORATION SHOULD BE UNDERTAKEN ONLY BY A QUALIFIED TECHNICIAN.
10.0- PERFECT. No missing parts.
No apparent scratches, dings, dents, chips,
scuffs etc. No major repairs. Accessories and options may be included.
May likely include original boxes, paperwork, manuals and or literature. Unit
should look and perform as new. Essentially a unit / item that looks and
performs as though it was never sold. Not many items will or should get this
9.0-EXCELLENT COND. No missing parts. No cracks or deep
scratches. No major dings or dents. Only the most minor wear,
if any. Original finish. No
non-original spec repairs. Unit should look new or near
8.0-FINE COND. No missing parts. Minor cracks / chips
/ scratches / striations / dings allowed. No
serious cosmetic issues ie; substantial cracks or deep scratches.
May have minor scratches and / or dings or light cosmetic
repairs. Light to normal
wear. Only minor repairs if any. Most if not all original parts. May or may not
have original finish, but finish is in good to excellent
condition. (we strive for an average "8.5" condition)
7.0-VERY GOOD COND. May have replaced parts. May have
more apparent scratches, dents and / or dings. May
have had normal practical repairs. Some parts such as knobs may have been
changed for non-original substitutions.
You usually won't see items in the 'below' conditions on our
site, unless they're in the 'parts' / salvage departments.
6.0-GOOD COND. May have replaced parts. May have minor part
missing. May have larger cracks, chips, scratches and / or dents. May not have
original finish or finish may not be in great shape. Some parts have been
changed. May have multiple issues.
5.0--FAIR COND. Has multiple issues such as replaced parts,
worn-repaired or non-original finishes. May have very noticable cracks, dents,
chips or dings. May still need some restoration work for some tastes.
4.0- MEDIOCRE COND. Has multiple problems. Finish may or may
not be intact. May have missing parts. Probably does not function or function
well. May need restoration and parts known or unknown or maybe best used for
3.0-POOR COND. Has multiple problems. Needs complete
restoration or probably best used for parts. May or may not be able to be
restored to a given degree.
2.0 AND BELOW- WHO CARES!
On a few select items, that have
more "prop" / collectable value, an item could be defunct in operation, but
still get, for example an 8.5 for cosmetics only.
Photos shown on site
may be of previous, representative unit. We will generally photo and emphasize
any substantial deviation in condition, better or worse, as well as mention
deviations in the listing text. Due to the amount of time it requires to produce photos of
the level of quality we demand, there is valid reason for archiving our photos
and to re-use them. Our photos will show an above average unit. If the unit has
substantial scratches, scuffs, dings, missing / broken parts, or if there is a
commonly assumed issue that one of our units does not display, those issues will
be shot and posted in a separate photo collage. Issue photos will also be shot
and posted if the unit is exceptionally above average in condition and / or
includes extra or original accessories such as original box and packing or
Not every piece of gear will conveniently fit into one category. Where
necessary and / or practical an item may be "rounded" up or down to
best suit it. Adjectives used in the descriptions of items such as good,
excellent, killer, clean, well, perfect, spotless, original, best, OK, dirty,
scratched, pitted, dented, small, big, cracked, stained or any other adjectives
used to try and accurately describe an item are based on many years of
experience. It is educated personal opinion. If you do not feel an item was
represented accurately please contact us immediately (within 48 hours of
receipt) and we will try to rectify the problem satisfactorily for both of