Purveyors of Electronic, Musical and Vintage goods from then, now and in between. 
Since 1982.

ANTLER FAQ's 

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"What are FAQ’s?"

    Frequently Asked (not Ax’t) Questions. Hey if you don’t ask sometimes you’ll never know.



"What makes us "seem" more expensive from the "cheaper" guys out there?"
     A. We use real antlers for the main structure*. Some other companies use fabricated plastic / resin from Asia, that only "looks like" antler.  With real, natural antlers, each antler is “REAL” and  is uniquely different which makes every antler lighting fixture unique.

     B. Some companies glue there wires on top of the antler. This is quick, cheap, and very noticeable. We go to the extreme of drilling out the antler and run all the wiring inside, so all you see is the natural beauty of the antler.

     C. Some companies use a junction box in the center of their chandeliers. They drill a short way into the antler and then wire nut a junction in the center of the chandelier. They then pack that junction with “bondo” (body putty) or some type of wood filler painted brown to hide its ugliness. 
         This is a shortcut way of wiring an antler chandelier. Many times they will use an antler button on the base to hide some of the "Bondo" but it is still very noticeable.  Again, this is very noticeable and takes away from the natural beauty of the piece.

     D. All of our antler lighting products are UL Listed. This means that our product is backed and insured by Underwriters Laboratory, Inc., built under their strict regulations which are verified by periodic, spot inspections by UL Labs.

     E. We locally made in the USA. Not Asia. Nuff said!

     Just a couple of the Underwriters Laboratories requirements;

     - Each fixture is tested during and after construction for voltage leakage @ 1200 VOLTS (10 times the voltage in your house) with a "Hi-Pot" testing device for electrical safety.
 
     - Also, our scales are verified to be extremely accurate for weight, and the hanging hardware of our fixtures is verified for suspension safety.
This ensures your safety and the quality of the product for years to come.
        No need to have your electrician install a $10, UL, "lumber yard" light fixture for your “new build to pass building inspection”,  and then install some, non-UL listed and lesser quality antler fixture later after the inspector leaves (yes, believe it or not, that actually happens).

Our products insure you are “doing it right the first time”. We would rather explain a somewhat larger investment upfront once instead of repeatedly apologize for cheapness later.

      In a nutshell, our chandeliers are different for two main reasons.

     - We build them to be “SAFE” for any install over the long haul

     - We artistically “judge” each piece as if it were to be in a competition.

Of course like most quality things, ours will usually require more of an investment and we know you will agree that we take the time to do things right!


*The exception to this is for the lamp sockets. They are resin cast for fire / heat reasons.


"Why are your packing / shipping costs higher than many?"

    Just as you can have superior products, you can also have superior service and a huge part of any  mail order / web retail business is the ability to safely and successfully get your goods delivered to the customer in the same condition as when they left. We have seen all too many times the consequences of inadequate, inappropriate, unprofessional, un-safe and incorrect packing. About one third of the items we receive from senders (almost always individuals) are damaged or destroyed due to inexperienced packers. What good is it to save a few bucks on packing, insurance and shipping only to receive damaged goods. We had one week a while back when everyone of about half a dozen items we received from individuals to us arrived damaged or completely destroyed due to inadequate or inappropriate packing.  Most of our antler lighting fixtures require custom palleting that we also do here, on the premises.

"Why does it seem that lately everyone's prices have dramatically increased on 'antler lighting' products?"

    Believe it or not, you can blame 'your dog'! Well not directly, but the 'dog chew' trade is literally 'chewing up' much of the 'shed antlers available for sale. So much so, that it has essentially doubled the cost of 'raw antler', at least at the time of this writing.
You would think that the 'antler dog chew' products would be utilizing 'seconds' or lesser antler, but the demand is so great that they are taking 'all they can get'.



"Why do I not see a “Secure Server” or Shopping Cart program on your site?"

     We do have "Buy Now" buttons on some of our "repeat / drop ship" products, but for our more "unique" and custom made items, such as Antler lighting, we do not and will not add that. We want to have a “one-on-one” conversation with the purchaser. We still like that. A phone call will usually route out any potential issues or maybe make the customer aware of a "plus" they weren't aware of,  with a purchase prior to shipping. While the customer is always "The Boss", we have nipped many potential "issues / disasters" in the bud by 'correcting' some mis-information / mis-calculations on the purchasers part.
A phone call will usually 
allow us to insure that the customer / item “fit” is right on the front-end of the purchase.
 

"Why must I phone with my credit card info? Can’t I just email it?"
     Since email is not secure, we wouldn’t recommend it. See also above.

"It's been 15 days, 20 days, 90 days, etc. Where's my stuff?"
     Depending on the design / size / build difficulty of your 'Antler Creation', level of 'unique' parts on hand to build-it, stock levels of correct and quality of antlers, shop schedule, and freight company pickup schedule, custom made antler fixtures can take 2-10 weeks to complete (usually 6-8). As far as delivery / freight issues, in 12+ years of business and with almost 16,000 shipments under our belts, we have so far not had ONE package go missing. NOT ONE! (well there was one where we put the wrong suite number one it, but that was my fault).
That is an incredible statement and fact (probably just jinxed it though by writing this).   Not many shippers can claim that!


"You've built my "one of a kind" antler creation. Now how safely will it be packed?"

      Most are too large for standard corrugated packaging so must be trucked on a pallet. Creation is first secured to a pallet. Then any loose or potentially loose or separate components are secured. Next a superstructure frame is built around the antler artwork. Next the entire structure is stretch filmed to protect against dust and dirt. See photos below of a recent shipment. The pallet contains 2 units. The one is suspended above the other and secured from movement within the superstructure. We put almost as much effort into our packaging as some of the "cheap" guys put into their light fixtures.

  
                                                      

 

SOLD fixtures awaiting final packing / truck pick-up.



 

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Antler Lighting Products: Due to the custom made aspects of the antler products, once an order has been placed and materials ordered for construction, no refunds of any part of their cost may be refunded.
This includes initial deposits. If there is an issue or required change or future damage, we can work with the artists to rectify those issues to practical degrees.
 


 


 

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