"What are FAQ’s?"

    Frequently Asked (not Ax’t) Questions. Hey if you don’t ask sometimes you’ll never know.


"What makes us "seem" more expensive from the "cheaper" guys out there?"
     A. We use real antlers for the main structure*. Some other companies use fabricated plastic / resin from China, that only "looks like" antler.

With real, natural antlers, each antler is “REAL” and  is uniquely different which makes every antler lighting fixture unique.

     B. Some companies glue there wires on top of the antler. This is quick, cheap, and very noticeable. We go to the extreme

of drilling out the antler and run all the wiring inside, so all you see is the natural beauty of the antler.

     C. Some companies use a junction box in the center of their chandeliers. They drill a short way into the antler and then wire

nut a junction in the center of the chandelier. They then pack that junction with “bondo” (body putty) or some type of wood filler painted

brown to hide its ugliness.  This is a shortcut way of wiring an antler chandelier. Many times they will use an antler button on the base to

hide some of the "Bondo" but it is still very noticeable.  Again, this is very noticeable and takes away from the natural beauty of the piece.

     D. All of our antler lighting products are UL Listed. This means that our product is backed and insured by Underwriters Laboratory, Inc.,

built under their strict regulations which are verified by periodic, spot inspections by UL Labs.

     Just a couple of the Underwriters Laboratories requirements;

     - Each fixture is tested during and after construction for voltage leakage @ 1200 VOLTS (10 times the voltage in your house) with a "Hi-Pot"

testing device for electrical safety.
 
     - Also, our scales are verified to be extremely accurate for weight, and the hanging hardware of our fixtures is verified for suspension safety.

This ensures your safety and the quality of the product for years to come. No need to have your electrician install a $10, UL, "lumber yard"

light fixture for your “new build to pass building inspection”,  and then install some, non-UL listed and lesser quality antler fixture later after

the inspector leaves (yes, believe it or not, that actually happens).

Our products insure you are “doing it right the first time”. We would rather explain a somewhat larger investment upfront once instead of

repeatedly apologize for cheapness later.

      In a nutshell, our chandeliers are different for two main reasons.

     - We build them to be “SAFE” for any install over the long haul

     - We artistically “judge” each piece as if it were to be in a competition.

Of course like most quality things, ours will usually require more of an investment and we know you will agree that we take the

time to do things right!

*The exception to this is for the lamp sockets. They are resin cast for fire / heat reasons.

"Why are your packing / shipping costs higher than many?"

    Just as you can have superior products, you can also have superior service and a huge part of any 

mail order / web retail business is the ability to safely and successfully get your goods delivered to 

the customer in the same condition as when they left. We have seen all too many times the 

consequences of inadequate, inappropriate, unprofessional, un-safe and incorrect packing. About 

one third of the items we receive from senders (almost always individuals) are damaged or 

destroyed due to inexperienced packers. What good is it to save a few bucks on packing, 

insurance and shipping only to receive damaged goods. We had one week a 

while back when everyone of about half a dozen items we received from individuals arrived 

damaged or completely destroyed due to inadequate or inappropriate packing.

Most of our antler lighting fixtures require custom palleting that we also do here, on the premises.


"Why do I not see a “Secure Server” or Shopping Cart program on your site?"

     We do have "Buy Now" buttons on some of our "repeat / drop ship" products, but for our more

"unique" and custom made items, such as Antler lighting, we do not and will not add that. We want to

have a “one-on-one” conversation with the purchaser. We still like that. A phone call will usually route out 

any potential issues or maybe make the customer aware of a "plus" they were'nt aware of,  with a purchase

prior to shipping. While the customer is always  "The Boss", we have nipped many potential "disasters" in the bud.

A phone call will usually allow us to insure that the customer / item “fit” is right on the front-end of the purchase.
 

"Why must I phone with my credit card info? Can’t I just email it?"
     Since email is not secure, we wouldn’t recommend it. See also above.

"It's been 15 days, 20 days, 90 days, etc. Where's my stuff?"
     In 12+ years of business and with almost 13,000 shipments under our belts, we have so far not

had ONE package go missing. NOT ONE! That is an incredible statement and fact (probably just jinxed it though by writing this).

Not many shippers can claim that. We have had a handful of 3 day Priority Air's go as much as 30-40 days tardy.

In ALL cases either a notice was left that never got discovered by the receiver, or the package was left at a back or side

door that the receiver did not think to check. While we will do investigation on our end to find the package, it is usually 2-6 hours

of work for us and the Post Office that is un-necessary if the customer had simply checked with their local Post Office / Carrier

or at another door.

Again, we will do it, but it takes us away from more productive tasks. Interestingly, 100% of the time (about 6-8 in all) the customer

saw no way that it could be anything but the fault of the carrier or us and that there was no way a note had been left

or the package could actually be on their premises without them knowing.


"You've built my "one of a kind" antler creation. Now how safely will it be packed?"

      Most are too large for standard corrugated packaging so must be trucked on a pallet. Creation is first secured to a pallet. Then any

loose or potentially loose or separate components are secured. Next a superstructure frame is built around the antler artwork. Next the

entire structure is stretch filmed to protect against dust and dirt. See photos below of a recent shipment. The pallet contains 2 units. The one

is suspended above the other and secured from movement within the superstructure. We put almost as much effort into our packaging as

some of the "cheap" guys put into their light fixtures.