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To order by phone call us toll free at 1-800-806-4231

Customer Care

Customer service is a top priority at Oak Tree Vintage. Do not hesitate to contact us with any questions or concerns.

Hours of Operation
Hours of Operation by Phone
10:00 AM until 5:30 PM MST
Toll Free Phone: (800) 806-4231 ext 2
Email
onlinesales@oaktreevintage.com

Product Information – Deco Breeze
All Deco Breeze products are designed in California, USA
Deco Breeze manufactures all of it's items in China under close supervision of their company production managers.

WARRANTY: All Deco Breeze products carry a limited 3 year parts and labor warranty.

All Deco Breeze product lines are hand made. Sizes are approximate. Color variations and imperfections are the characteristics of hand craftsmanship.

Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the products for his/her intended use, and user assumes all risk and liability whatsoever therewith. The preceding statements are made in lieu of all warranties, expressed or implied. Sellers and manufacturers only obligation shall be to replace such quantity of the product proved to be defective if returned within ten days of receipt of merchandise.

Deco Breeze™ is a registered trademark of Global Product Resources, Incorporated.

Payment Methods
We accept Visa, MasterCard, Discover and American Express over the phone in addition to paypal through online ordering.  For security purposes, do not provide your credit card details via Email.  We also accept checks and money orders.  Please
contact us directly via phone or Email before sending funds in the mail.  Your item will ship once the payment in full has cleared our bank. 

Order Information
Claims for damages/shortages must be made within 10 days after receipt of merchandise. No claims will be accepted after this time unless it is a warranty issue. All returns must be authorized by contacting us and will be subject to a 25% restocking charge unless it is a warranty replacement/repair or greater value exchange.  We do not issue call tags. Shipping charges on all returned merchandise will be paid by the customer and are not refundable.

Once shipments are accepted, merchandise is the responsibility of the customer. Inspect all packages and report visible damage to the carrier upon acceptance.  FEDEX will not accept any freight issue claims after 5 days of receipt of merchandise.

Shipping
All domestic orders are shipped via FEDEX ground.

Our goal is to process orders and ship them within 4 business days of initial order, excluding transit time

Please notify us immediately if an item is damaged due to shipping as we only have ten business days from the date of receipt to process your claim, and resend your items. Otherwise you may have to take your claim directly with the carrier.

Sales Tax
Sales tax will be charged on all orders that ship to any Colorado location at the state rate of 2.9%.

Contact Us
Customer service is a top priority at Oak Tree Vintage. Do not hesitate to contact us with any questions, comments or concerns.

Hours of Operation
Hours of Operation by Phone
9
:00 a.m. until 7:00pm MST
Toll Free Phone: (800)-806-4231
or (719) 362-5565

Email
onlinesales@oaktreevintage.com

Mailing Address:
OAK TREE ENTERPRISES
PO BOX 6182
COLORADO SPRINGS, CO 80934
U.S.A.

Please contact us directly via phone or Email before sending funds in the mail.  Your item will ship once the payment in full has cleared our bank. 

 

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